Frequently Asked Questions 💭
How long does shipping take?
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Standard shipping takes 7-14 business days worldwide. Express shipping (3-5 days) is available at checkout for an additional fee. Orders over $35 qualify for free standard shipping!
What payment methods do you accept?
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We accept all major credit/debit cards (Visa, Mastercard, Amex) via Stripe, PayPal, Apple Pay, and Google Pay. All transactions are SSL encrypted and 100% secure.
Can I return or exchange items?
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Yes! We offer a 30-day return policy for unused items in original packaging. Email us at hello@healingcart.com with your order number and we will sort it out. Exchanges are free, refunds are processed within 5 business days.
Do you ship internationally?
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Absolutely! We ship to over 50 countries worldwide. Shipping costs vary by location - calculated at checkout. Orders over $35 get free worldwide shipping.
How do I track my order?
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Once your order ships, you will receive an email with a tracking number. You can also track your order anytime by logging into your account or clicking the tracking link in your shipping confirmation email.
Are your products eco-friendly?
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We care about the planet! Many of our products are made from sustainable materials. We use recycled packaging materials and work with suppliers who share our environmental values. Look for the 🌱 tag on eco-friendly items.
Can I cancel or modify my order?
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Orders can be modified or cancelled within 6 hours of placing the order. Email hello@healingcart.com with your order number and your requested changes. After 6 hours, orders are usually already being processed.
Do you offer gift wrapping?
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Yes! All orders come beautifully wrapped in our signature HealingCart tissue paper, perfect for gifting. For an extra special touch, you can add a gift message at checkout at no additional cost.
How do I contact customer support?
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The fastest way to reach us is via email at hello@healingcart.com - we reply within 12 hours. You can also DM us on Instagram or TikTok @healingcart. We are here to help Monday to Friday, 9am-6pm EST.